Frequently Asked Questions

Malik Al Taqa is an on-demand energy solutions platform. We are not a ready-made product catalogue; we intake your need, research, quote, then procure after approval and payment.

The platform is operated by Top Trends for Online Selling under the Malik Al Taqa brand.

No. Submitting a request is not a purchase. Procurement starts only after quotation acceptance and agreed payment terms.

Yes. Switch languages from the header. Arabic is the default language.

Open Request a Solution, complete the wizard steps, and upload files if needed. You receive a confirmation email with a tracking number.

Photos, diagrams, PDFs, and supporting documents within allowed limits. Files are stored privately and are not public.

Use Track Request or request a customer portal magic link sent to your registered email (no password).

Yes, via the customer portal or an update link when enabled, especially if more information is requested.

After review and research. Timing depends on complexity and supplier availability—often within a few business days.

No. You may accept, reject, or request a revision within the validity period.

Yes. Choose request revision from the quotation link and describe the changes needed.

After acceptance an invoice is issued. When Stripe is enabled you pay through a secure checkout page.

We do not store full card numbers on our servers. Card processing is handled by Stripe.

The default operational currency is AED unless otherwise stated on the quotation or invoice.

After procurement and inspection a courier shipment is created and status can be followed in the portal.

Yes—when a tracking number and courier URL are available they appear in request updates.

We update status and communicate by email or portal. Contact support if you need urgent help.

Warranty terms depend on the supplier and solution type and are stated on the quotation or attached documents when applicable.

We help coordinate with the supplier under documented warranty terms. We do not promise warranties that are not stated in writing.

Only if explicitly included in the accepted quotation. Otherwise fulfilment follows the agreed line-item scope.

Returns are not automatic because fulfilment is on-demand. Special cases are reviewed under the request & procurement policy and supplier terms.

Report immediately via portal or email with photos. We open a follow-up with the supplier/courier as applicable.

Fees may apply depending on cause and supplier terms. They are clarified before any agreed return action.

Contact details, request information, uploaded files, and operational logs needed to deliver the service. See the Privacy Policy.

No. We do not sell customer data to marketing third parties.

Files are stored in private directories that are not publicly browsable, with internal access controls.

Suppliers are onboarded internally by operations. Invited suppliers use the supplier portal for POs, messaging, and documents.

Joining is currently via support contact, not an open public marketplace.

Only information required to fulfil the purchase order and delivery is shared under operational controls.

Email support@toptrends.reviews or use the Contact page. Target response is within one business day during business hours.

Sunday–Thursday, 09:00–18:00 (Gulf Time), unless otherwise announced.

You can start WhatsApp from the Contact page when a number is configured; email remains the primary channel.